Selling Supervisor

JOB PURPOSE: To assist in management of day-to-day operations, reporting directly to the Store Manager.

EXPERIENCE REQUIREMENTS: (Internal) Consistently top performing Sales Associate with demonstrated leadership abilities and a high degree of motivation and desire to be promoted to the next level. (External) Demonstrated success as Supervisor in a service industry. Minimum 1-year experience in service industry (Apparel industry desired).

JOB REQUIREMENTS: Full-time Supervisors work a minimum schedule of 30 hours per week, with the ability to increase hours based on business needs. Part-time Supervisors work a minimum of 15 hours per week, with the ability to increase hours based on business needs. Days, nights, weekends and holidays are required on a rotational basis.


Financial: assist with planning, driving and controlling store sales, shrink and payroll to achieve goals. Assist with establishing, managing and reviewing individual productivity goal vs. results for Sales Associates, to achieve sales plan. Achieve personal productivity goals.

Leadership: Coach and confront all Sales Associates to maximize sales. Foster positive work environment that encourages ideas and innovative problem solving. Assist with researching, creating and fostering entrepreneurial relationships that generate sales. Communicate to inspire and motivate Sales Associates to desired results.

Customer Service: Assist with establishing, teaching and demonstrating uncompromising customer service and customer satisfaction practices ensuring that skills are utilized by Associates to maximize Sales. Assist with training and updating Sales Associates on product knowledge, selling and operational skills ensuring that skills are utilized to maximize sales and profits. Coach and develop Sales Associates to meet productivity expectations. Communicate merchandise needs and trends, for the store, to Store Manager in order to maximize sales.

Technical: Assist with networking, recruiting, selecting and hiring a diverse staff to achieve and maintain a fully staffed objective. Demonstrate, educate and administer Company best practices, policies and procedures to ensure Associate and store compliance. Utilize all Company training tools to assist in the training and development of Sales Associates to appropriate performance levels. Assist in the implementation of the store’s succession plan for key positions, ensuring constant pool of promotable Sales Associates and external candidates. Understand and exploit marketing tools, merchandising location, fixturing and assist with merchandising presentation to maximize sales. Provide and ensure that Associates maintain a safe, healthy and injury free environment for the general public and staff.

PERSONAL ATTRIBUTES: Demonstrate ability to accept change and priority shifts to drive business. Solicit input from others, accept and use feedback to improve performance. Demonstrate uncompromising integrity and/or ethical behavior. Assume responsibility for self-development.