POSITION SUMMARY: Provide excellent customer service following Jockey’s service principles focusing on the achievement of store goals and maximizing sales. Provide management assistance with opening and closing of the store
ESSENTIAL FUNCTIONS: Provide a worm, sincere greeting to all customers, including promotional message. Engage all customers to identify their needs and utilize product knowledge to offer solutions and meet their needs. Assist in driving all aspects of store level sales and profitability. Perform store opening and closing procedures in accordance with Jockey policies. Act as Manager on Duty in the absence of Store Management. In direct partnership with Store Manager, provide Sales Associates with appropriate feedback and coaching while MOD. Perform various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money. Assist with merchandising (stock, markdowns, visuals) of product in the store, in adherence to established visual standards. Protects the security of cash, inventory and other company assets according to policies and procedures. Promote awareness and excitement in an effort to grow Jockey Rewards membership. Ensure adherence to all Jockey policies and procedures. Establish positive working relationships with co-workers, assuring high productivity and accomplishing shared goals. Maintain a safe and clean work environment.
MINIMUM QUALIFICATIONS: High School diploma or equivalent. Must be 18 years of age or older. Three years of retail or customer service experience with proven ability to demonstrate a passion for extraordinary customer service and sales. Excellent interpersonal and verbal communication skills. Ability to move 25 pounds. Ability to effectively maneuver around the sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting and ascending/descending ladder to stock and merchandise the store. Ability to work with/around cleaning chemicals. Must have open availability (daytime hours, weekend and holidays).
KEY COMPETENCIES: In addition to overall Enthusiasm and Passion, the individual in this position must possess the following competencies: Team Player- Works well wit others, collaborative, strong communication and listing skills, sees the need of the customers and the team as greater than their own. Exceptional Customer Service- Understands and able to demonstrate through examples the value of exceptional customer service and the need to constantly and consistently exceed customer’s expectations. Proves capable of initiating contact with the customer and serving our customer well. (The position described is intended to describe the general content of and requirements for the performance of this position. It is not constructed as an exhaustive list of all the job duties and responsibilities performed by the incumbent(s)). Superior Sales Skills- Proves capable of assessing the customer’s needs, demonstrating and recommending products and can effectively build upon the sale. Integrity/Ethics- Demonstrates the value of the Jockey organization by doing business ethically and honorably. Motivation- High interest in doing the job at hand and will do whatever it takes to get the job done well.